Photo Gallery
✨ Our Policies
Please read our terms and conditions carefully. By booking our services, you agree to comply with these policies.
A personalized invoice will be issued to each client, with payment due within 24 hours of receipt.
Late or non-payment of the invoice may result in the suspension or cancellation of services.
The total outstanding balance must be paid one week prior to the event date or the start of services. Failure to meet this deadline may result in cancellation.
All payments will be made in full through our invoicing system, via card or other agreed-upon payment method.
Deposits paid by the client are non-refundable, as they cover time, labor, and material costs incurred.
If the event is rescheduled with 48 hours or more notice, the deposit may be applied to the new date.
We will arrive at the agreed-upon time for setup. We will inform you of any delays as soon as possible.
Setup time may vary. It is the client's responsibility to coordinate the necessary time with the event venue.
We will attempt to contact the client upon our arrival. If we are unable to reach you within a maximum of 20 minutes, we will consider the event canceled and no refund will be offered.
We will collect the items at the agreed-upon time.
If no one is present, the client must ensure access (back door open, etc.). Failure to provide access will result in additional charges.
All rented items will be collected.
We will not perform setups in extreme heat or storms.
If the event is not rescheduled, the client must provide an alternative location.
Direct sunlight can damage balloons. For extreme weather/storms, an indoor or covered area is required.
Must be requested 48 hours in advance (no exceptions).
Changes to colors, decoration, or accessories must be made before the deposit.
Allowed up to 48 hours before the event.
May incur an additional cost.
The client is responsible for any damage to our rental items during their use.
The full replacement cost will be charged for any missing or damaged items.
A card on file is required to be kept, or a security deposit must be paid.
We're here to help! Contact us if you need clarification on any of our policies.
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